Refund policy

 

Return & Refund Policy

We offer a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Unworn, unused, and in the same condition as received

  • Original tags attached

  • In original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at impressioncloset@gmail.com.

Returns must be approved before being sent back. Once your request is reviewed, we will provide:

  • Return instructions and shipping details

  • A return shipping label (if applicable)

Please note: Items returned without prior authorization will not be accepted.

Returns should be first reviewed by our team .
(If a return shipment is not required, our customer support team will notify you via email.)

For any return-related questions, feel free to contact us at impressioncloset@gmail.com.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Refunds & Store Credit

Once we receive and inspect your return, we will notify you of the approval status.

If approved, you may choose one of the following:

  • Refund to your original payment method (processed within 10 business days), or

  • Store credit, issued for the full value of your return

Store credit may be offered as the preferred method for eligible returns and can be used toward any future purchase.

Please note that banks or credit card providers may require additional time to process refunds.

If more than 15 business days have passed since your refund was approved, please contact us at impressioncloset@gmail.com.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized items

  • Personal care or beauty products

  • Perishable goods (if applicable)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us before requesting a return.

Exchanges

The fastest way to receive a different item is to return your original purchase. Once your return is approved, you may place a new order.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must still meet all return eligibility requirements listed above.